Terms & Conditions

Ticket terms and conditions


By purchasing ticket, ticketholder (“holder”) agrees to the following terms and conditions (collectively, “agreement”):

Release of liability: the holder expressly assumes all risk and danger arising from or incidental to the event for which the ticket is issued, whether such risks occur prior to, during, or subsequent to the actual event, including specifically (but not exclusively) the dangers (1) that the event crowd or individual attendees may be inadequately monitored, managed, or controlled by event security, and as a result may cause personal harm or property damage to the holder, and (2) that the holder may be exposed to drugs, alcohol, fighting, or other reasonably foreseeable dangerous conditions or activities prior to, during, or subsequent to the event. The holder expressly releases the premises owner, event facility, management, promoters, participants, performers, sponsors, partners, artists, and the ticketing agency and/or ticketing services provider (collectively “management”) and all of their owners, officers, directors, employees, contractors, representatives, successors, assigns and agents, from any and all claims that the holder has or may have that arise from or are incidental to the event, including any claims arising out of the negligence of management or management’s owners, officers, directors, employees, contractors, representatives, successors, assigns or agents.

No refunds or exchange. Event date and time subject to change. All rights reserved. If the event for which this ticket is issued is rescheduled or cancelled, the holder shall not be entitled to a refund except as otherwise required by law. This ticket is not subject to any refund, bears no cash value, and is not redeemable for cash. Artist and set times are subject to change without notice. This ticket is not subject to exchange except as expressly provided above. If issued as a complimentary ticket, this ticket is not exchangeable or redeemable for another ticket to any other event or performance or for any other consideration, monetary or otherwise. Tickets obtained from unauthorized sources may be counterfeit and worthless. Tickets cannot be replaced if lost, stolen or destroyed, and are valid only for the event and seat for which they are issued. It is unlawful to reproduce this ticket in any form. Management reserves all rights not expressly granted to the holder by these terms.

Reservation of management’s rights. Management reserves the right to refuse admission to or eject any person whose conduct or hygiene is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or facility rules and directions. Undesirable conduct of any of the types expressly listed above will automatically terminate this license and all rights of the holder. The exercise of management’s ejection rights hereunder does not entitle the holder to a refund of the ticket price or any part thereof. This ticket is a revocable license and admission may be refused upon refunding the face amount of the ticket, at management’s discretion. Unlawful resale or attempted resale is grounds for seizure and cancellation of the ticket, without compensation, at management’s discretion.

Transmission or reproduction prohibited. The holder agrees not to transmit or aid in transmitting any description, account, picture, or reproduction of the event, performance, exhibition or game for which this ticket is issued. The holder acknowledges that the event may be broadcast or otherwise publicized, and grants permission for holder’s image or likeness to be used in any live or recorded transmission or reproduction of such event, performance, exhibition or game.

Compliance with facility rules. The holder agrees to comply with all local or facility rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles, weapons, fireworks, pets (except for service animals) and containers of any kind from being brought into the event premises.

Ticket price. Unless indicated otherwise, prices include all applicable taxes and/or cash discounts (if available). Ticket price is non-refundable except as specifically provided in this agreement.

Purchase of tickets. TryBooking & Central Otago I-Sites acts as intermediaries for the various venue operators and/or promoters (“Promoters”) of the events featured on this website. All sales made through their website are subject to the terms of this Agreement.

Terms of sale. Tickets sold through this website and TryBooking grant to the Customer only a revocable license to the bearer that may be revoked at any time for any reason. Resale or attempted resale of any ticket issued hereunder at a price higher than the face value appearing thereon is grounds for seizure and cancellation without compensation. Customer assumes all risk or danger incidental to the attraction, whether occurring prior to, during, or subsequent to, the actual attraction. The terms of sale of each ticket issued pursuant to a transaction initiated on this website are subject to any and all terms imposed by the applicable Promoter. In order to be admitted to an event, each Customer must present the original ticket in its original, undamaged, unaltered form, to the applicable venue at the appropriate time. Entry may be refused for various reasons, including misconduct, intoxication, etc., as determined by the Promoter.

Treat tickets like cash. Lost or stolen tickets will not be replaced.

Grant of rights. The holder grants permission to Management to utilize the holder’s image, likeness, actions and statements in any live or recorded audio, video, film, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or compensation.

The Ticket may not be used for any form of commercial or trade purposes, including, but not limited to, advertising, promotions, contests or sweepstakes, without the express written permission of Management. Breach of any of the terms of this Agreement or failure to comply with Event rules shall automatically terminate any rights that the holder may have hereunder and shall authorize Management to withdraw the Ticket, refuse admission to the Event or eject the holder from the Event.

The holder and his/her belongings and vehicle may be searched upon entry into the Event or premises, and the holder consents to such searches and waives any related claims that may arise against Management. If the holder elects not to consent to these searches, the holder will be denied entry into the Event or premises.


Holder agrees to the following:

I expressly acknowledge and agree that the activities of the Event, involve the risk of serious injury and/or death and/or property damage. I expressly agree that this Agreement is intended to be as broad and inclusive as permitted by the law of New Zealand, and that if any portion is held invalid, it is agreed that the balance shall continue in full legal force and effect
I voluntarily, knowingly and freely assume all risks associated with attending the Event, camping and/or entering the premises, including, but not limited to, my own actions or inactions (or the actions/inactions of my minor child/ward), the actions or inactions of others (including Event attendees, staff or volunteers), injuries, illness, contact with others (including Event attendees, staff or volunteers), artists’ use of strobe lights, premises defects and the effects of weather, including heat and/or humidity
I agree to observe and obey all posted rules and warnings, to follow any instructions or directions given by Management through its employees, representatives or agents, and to abide by any decision of any Event official relative to my ability to safely attend the Event.
I certify that I have no medical condition that would make my attendance at the Event more hazardous.
I agree that if I choose to consume alcoholic beverages, I will do so responsibly and I am over the age of eighteen (18). Event organizers and the liquor licensee retain the right to discontinue service of alcoholic liquor as required by Sale and Supply of Alcohol Act 2012.
I consent to medical care and transportation in order to obtain treatment in the event of injury to me as Management, volunteers or medical professionals may deem appropriate and understand that this Waiver & Release extends to any liability arising out of or in any way connected with the medical treatment and transportation provided in the event of an emergency and/or injury.
I understand and agree that I am expected to exhibit appropriate behaviour and to obey all local civil and criminal laws while attending the Event or on the premises. This includes respect for other people, equipment, facilities or property. Management may dismiss me, without refund, should my behaviour endanger the safety of or negatively affect the Event, premises or any person, facility or property. I also agree to indemnify Management from any and all third party claims caused in whole or in part by my negligent or intentional acts or omissions.
I understand and agree that Management is not responsible for any personal item or property that is lost, damaged or stolen at the Event or on the premises.
I understand and agree that the sale of unauthorized merchandise is not permitted and I may be dismissed from the Event and the premises for selling such merchandise.
I recognize and acknowledge that there are hazards and risks of physical injury or illness to Event attendees and that not all such hazards or risks can be fully eliminated. I freely and voluntarily agree to assume the full risk of death, bodily injury or property damage, regardless of severity, that I (or my child/ward) may sustain as a result of my attendance at the Event or while on the premises, whether or not caused by Management’s negligence.
I indemnify and hold Management harmless from any loss, liability, damage or cost they may incur while I am at the Event or on the premises, whether or not caused by Management’s negligence.
I release, waive, discharge and covenant not to sue Management from all liability to me, my personal representatives, assigns, heirs and next of kin, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of or connected with my (or my child’s/ward’s) attendance at the Event or while on the premises, whether or not caused by Management’s negligence.